Company Policies

New Account

All first-time orders are on a C.O.D. basis until credit terms have been established. Any first orders shipped must be fully paid in advance. A Credit Application Form must be completed and signed before any terms can be extended. All conditions in CREDIT APPLICATION FORMS are applicable once agreed on. A minimum of five (5) business days will be required to process any completed credit application form. Credit limits are applicable after a 6-month history of purchases made with 101 Global. They are based on the risk factors and the purchasing trade references from the applicants that have placed and fully paid for a minimum of 6 orders within that time frame. All credit applications are reviewed by our analysts and risk assessment team.

Credit Policies

Credit limits are set based on the risk factors and the purchasing trade references from the applicant. Orders will be held for accounts that are overdue and/or over the credit limit. Credit terms will be reviewed periodically by management, and credit limits may be decreased or increased at 101 Global discretion. It is the responsibility of the customer to inform 101 Global in writing of any changes in the ownership and/or coordinates of their company.

Returned Cheques

An additional service charge of $25.00 will be added to the amount of each returned cheques (NSF) can cause in loss of terms and credit limit previously established

Specials And Promotions

All offers are subject to availability. No offer can be combined with any other discount and/or promotion. These offers are exclusive for direct orders placed via www.101golbal.ca some products are subject to applicable taxes. Additional freight charges may be applicable for certain areas.

Delivery And Pick-Up Policy

For all deliveries in greater Vancouver, a schedule per area has been made for each working day. For all other provinces including other areas in the province of BC, orders are processed and shipped within a maximum of 48 hours of reception. A 24-hour advance ordering is always recommended to avoid any delays and/or inconveniences. To find out more about deliveries and pick-ups, please contact your sales representative or our customer service. It is always our pleasure to serve you better.

Return Policy

In order to receive full credit for returned products please make sure they are reported to your sales representative or customer service immediately on reception or within 2 days from the date of reception. Returns must be authorized prior to arranging any transport or pick up. To obtain an authorization the following information must be given to the authorized personnel:

• Product code
• Lot number(if applicable)
• Product description
• Quantity to be returned
• Invoice number
• Reason for return

Returned goods may be refused due to one of the following reasons:

• Repackaged goods
• Cross-contamination
• Infestation
• Damage resulting from improper storage at the customer’s facility
• Products which were returned after 2 days limit
• Products which were not initially purchased from 101 Global
• Special orders, seasonal items, and promotional items

Products returned after the 2 days limit from the date of invoice that is authorized for credit are subject to a 25% restocking charge. Refused merchandise will be sent back with the shipping cost charged to the account of the customer with a notification by your sales representative or customer service. Any product returned after 5 days will not be credited unless a special arrangement was agreed upon.

Sustainability Policy

101 Global has been a leader in importing, processing, and distributing food products since 1995. Our extensive variety of products includes nuts, dried fruits, snacks, chocolates and much more sourcing from around the world. Our family business is home to knowledgeable staff and experienced management team. Together, we have built a business that is devoted to the high-quality product with each department dedicated to our customer’s fullest satisfaction. 101 Global is a fast-growing name in the food industry both in Canada and internationally. From classic to unique and innovative products, we strive to deliver the very best of both worlds. Our 25 + years of continuous growth is a testament to the confidence our clients’ place in us and to the commitment of our employees, and to the sound business model and sustaining principles on which we were founded on.

For our clients…

101 Global strives to be recognized by our clients as their partner and expert of choice. Our passion is food and we are committed to the best of it. Our dedication is our customer’s continuous satisfaction.

For our employees…

101 Global strives to be recognized by professionals as an exciting environment in which building their career in a company they can be proud of. Our employees derive their greatest satisfaction from helping clients succeed, and are passionate about supporting the well-being of the communities in which they live and work.

For community…

Our success is not only based on the quality of products, but also a positive contribution to the health of the communities where we do business and where our employees live and work. 101 Global is committed to being active in our local community by supporting charitable organizations and programs.

Any Questions?

Call us at 604 803 9304